Terms & Conditions

01. General Terms

GENZSTYLE operates an online shopping platform offering fashion and lifestyle products to customers.

• You must provide accurate and complete information when placing an order.
• You must not use our website for fraudulent or unlawful activities.
• You agree not to interfere with the website's functionality or security.
• We reserve the right to refuse or cancel orders in accordance with these terms and applicable law.

02. Products & Descriptions

We make reasonable efforts to ensure that product descriptions, photographs, specifications, and other information are accurate.

• Actual product colors may vary slightly due to screen settings and lighting.
• Product availability may change without prior notice.
• Product specifications and descriptions may be updated when necessary.
• We do not guarantee that every product will always be available.

03. Pricing & Offers

All product prices are displayed on the relevant product pages or during checkout.

• Prices and promotional offers may change without prior notice.
• Delivery charges, where applicable, will be displayed during checkout or communicated before order confirmation.
• Promotional discounts cannot be combined unless explicitly stated.
• If a genuine pricing or listing error occurs, we may contact you before processing the affected order.

04. Order Placement & Confirmation

When you place an order on GENZSTYLE, you are submitting a purchase request.

• You must provide a valid name, mobile number, and complete delivery address.
• We may contact you to verify your order before dispatch.
• An order confirmation does not necessarily mean that the product has been dispatched.
• We reserve the right to review, reject, or cancel suspicious, duplicate, or unverifiable orders.

05. Payment Policy

Customers can use the payment methods made available during checkout.

• Available payment options may include Cash on Delivery and supported digital payment services.
• Online payments must be completed through the available authorized payment channels.
• Customers are responsible for providing accurate payment information.
• Orders requiring advance payment may only be processed after successful payment verification.

06. Shipping & Delivery

GENZSTYLE delivers products to supported locations within Bangladesh through available courier and delivery services.

• Delivery charges will be communicated during checkout or order confirmation.
• Delivery times are estimates and may vary depending on location, courier operations, weather, and other circumstances.
• Customers must provide an accurate and reachable delivery address and phone number.
• Customers should remain available to receive their parcels.
• Delivery delays caused by courier services or circumstances beyond our reasonable control may occur.

07. Order Cancellation

Customers who wish to cancel an order should contact our customer support as soon as possible.

• Cancellation requests may be accepted before the order is dispatched.
• Orders that have already been shipped may not be eligible for cancellation through the normal cancellation process.
• GENZSTYLE may cancel an order due to stock unavailability, incorrect pricing, verification issues, or suspected fraudulent activity.
• If an order is cancelled after payment, any eligible refund will be handled according to the applicable refund process.

08. Return & Refund Policy

We aim to provide quality products and a satisfactory shopping experience.

Return or refund requests may be considered in situations such as:

• Receiving an incorrect product.
• Receiving a damaged or defective product.
• A product having a significant issue that was not disclosed in its description.

All requests are subject to verification and applicable return conditions.

• Customers may be asked to provide order details, photographs, or videos as supporting evidence.
• Products should be returned in their original condition, with packaging and accessories where applicable.
• Used, altered, or customer-damaged products may not qualify for return unless required by applicable law.
• Approved refunds will be processed through an agreed and available payment method.

For return or refund assistance, contact our customer support before sending any product back.

09. Exchange Policy

Product exchange requests may be considered depending on product availability and the reason for the request.

• Exchange requests must be submitted to customer support for review.
• Products must meet the applicable exchange conditions.
• Exchange approval depends on stock availability and product condition.
• Additional delivery charges may apply where applicable and will be communicated beforehand.

10. Fraud Prevention & Misuse

GENZSTYLE takes fraudulent activities seriously and may take reasonable steps to protect its business and customers.

• Repeated fake or intentionally misleading orders are prohibited.
• Customers must not provide false contact or delivery information.
• We may verify orders before dispatch when necessary.
• We may restrict or decline future orders where there is credible evidence of repeated abuse or fraudulent activity, subject to applicable law.

11. Intellectual Property

All website content, including logos, branding, graphics, product photographs, text, design elements, and other materials, belongs to GENZSTYLE or its respective rights holders unless otherwise stated.

Unauthorized copying, reproduction, distribution, or commercial use of our content without prior written permission is prohibited.

12. Limitation of Liability

To the extent permitted by applicable law, GENZSTYLE shall not be responsible for indirect losses arising from temporary website interruptions, third-party service failures, or events beyond our reasonable control.

Nothing in these Terms & Conditions excludes or limits any consumer rights or legal obligations that cannot lawfully be excluded or limited.

13. Privacy & Personal Information

Your personal information is handled according to our Privacy Policy. By using our website, you acknowledge that your information may be processed as described in that policy.

Please review our Privacy Policy for details about data collection, usage, security, and your privacy rights.

14. Changes to These Terms

GENZSTYLE reserves the right to modify these Terms & Conditions when necessary. Updated terms will be published on this page with a revised date.

Your continued use of the website after updates are published constitutes acceptance of the updated terms, to the extent permitted by applicable law.

15. Governing Law

These Terms & Conditions are governed by the applicable laws of Bangladesh. Any dispute will be handled by the competent authorities or courts having jurisdiction under applicable law.